Frequently Asked Questions

Yes — health logs, routines and adding medications are free. You can share with 1 family member for free. Premium ($9.99/month or $99.99/year) adds full-history stats, AI care reports, medication groups and more, with up to 5 family members. No extra cost for multi-pet homes.

Absolutely! Pawsitive is designed for both cats and dogs. You can register multiple pets and manage each one separately.

Of course. With family sharing, everyone can view and record the same pet's data in real-time.

All data is encrypted and securely stored. Your personal information is never shared with third parties. You can export or delete your data at any time.

Both iOS and Android are supported, including tablets like iPad and Galaxy Tab. Download from the App Store or Google Play.

Yes, health records can be exported as Excel files and AI reports as PDF. Share them directly with your vet during visits.

There's no automatic import yet. If you have records you'd like to bring over, email us — we'll look at the format together and find a way.

You can cancel anytime from the App Store or Google Play. Premium stays active until the end of the billing period, and logging remains free afterwards. Refunds follow each store's policy.

Memorial mode keeps all of your pet's records, free, permanently. The record of your time together doesn't disappear.

Yes — you can view and add logs on the web at https://pawsitivecare.pet, synced in real time with the mobile app.

Food, water, stool, urine, weight, symptoms and mood; medications with reminders, one-tap check-off and groups; blood and urine test results (scan a lab report photo); vet visits and prescriptions; subcutaneous fluids, insulin and blood glucose; walks, play and naps — for dogs and cats in one app. Your logs turn into trend charts and a one-page summary for your vet.

Yes. Pawsitive was built by someone caring for a cat with chronic kidney disease. Track creatinine, BUN, SDMA and phosphorus over time, subcutaneous fluids and water intake, insulin and blood glucose, and multi-medication schedules — then show your vet what changed since the last visit on one page. It does not replace a diagnosis or prescription.

Nine: Korean, English, Japanese, Simplified Chinese, Spanish, French, German, Italian and Brazilian Portuguese. Family members can each use their own language and still share the same records.